Contact
Talk to the team behind the platform
Whether you are evaluating Mango for your infrastructure, need technical help with an existing deployment, or have a partnership inquiry, the Radix IoT team is here.
Send us a message
We typically respond within one business day.
Message received
Thanks for reaching out. Our team will get back to you within one business day.
Support Channels
Get help the way that works for you
Radix IoT offers multiple support channels depending on whether you need technical guidance, sales information, or self-service resources.
Technical Support
For existing Mango and errProof deployments. If you are troubleshooting a protocol integration, configuring alarms, managing a multi-site rollout, or working through a platform upgrade, our technical team can help.
Sales Inquiries
Evaluating Mango for your organization, exploring OEM partnerships, or scoping a deployment across multiple sites? Our sales team works directly with operations leaders and engineering teams to understand your infrastructure.
Email the sales teamSupport Hours
Support availability and response times
Radix IoT supports teams running 24/7 critical infrastructure. Our support tiers and response commitments reflect that reality.
Standard Support
Monday through Friday, 9 AM to 5 PM MST. Email and forum-based support with responses within one business day.
Priority Support
Extended hours with faster response commitments for production environments. Available to customers on active support agreements.
Enterprise Support
Custom SLA terms, dedicated contacts, and escalation paths for mission-critical deployments. Contact us for details.
Detailed SLA terms and support tier pricing are available upon request. Reach out to support@radixiot.com for your organization's specific requirements.